What's your gift? A leader doesn't just bring out the best in his team. A leader can identify the winning traits his teammates don't know they possess. What are your two greatest gifts? Focus on these two personal attributes as your most powerful tools for management. Look at your team....
Patient Experience
I walked into an office here at Medcillary yesterday. One of my team members was on the phone fighting with LabCorp about a personal billing issue. I immediately thought to myself - this is why we do what we do. Turns out, it was an administrative error on their part. If you're...